Company History

EXPANDA has been established in 1992 and has been successfully operating on the Macedonian market ever since for the 20 years. It started as a Duty Free Shop on the Macedonian - Serbian border providingmore than 2000 products. In this period EXPANDA managed to build strong relationships with all its suppliers, specifically with PHILIP MORRIS - the leader company in the tobacco industry worldwide.

In 1999 both companies signed an agreement and EXPANDA began distributing on behalf of PHILIP MORRIS, making it its first international partner. With the large capacity and its high quality direct distribution system, EXPANDA got interested in expanding its product portfolios and decided to enter the market of distribution of telecommunication services and products.

In September 2007, EXPANDA signed the first agreement of this kind with the leading mobile service provider in Central and Eastern Europe, MOBILKOM AUSTRIA through the mobile communications provider Vip Operator in Macedonia. It startedwith delivering Vip SIM cards, paper vouchers, and electronic recharge services through post terminals. Recently, in 2008, EXPANDA became the exclusive Importer of PHILIP MORRIS products for the region of the Republic of Macedonia.

Today, EXPANDA operates with 50 employees in its business premises, that are equipped with a large capacity warehouse and advanced logistics technology. We have 20 vans with large capacity and 10 other vehicles with smaller transportation capacity. With these vehicles and the available logistics-handling technology (lap-tops, GPS control devices, pocket PCs) we manage to directly supply 80% of all small retail shops and big supermarkets throughout the country.

EXPANDA has grown into one of the most successful logistics company in the country. Under the patronage of The Ministry of Economy, in the book of 200 Largest Companies in Macedonia, EXPANDA was promoted as the 70th largest company in this country and aspires to its vision of becoming number one.


Mission and Vision

Mission

To dedicate to and provide the best logistics in distribution. To deliver the easiest customer supply on the market with high quality products and long term relationships with our partners. To make the purchase faster, easier and the most enjoyable experience possible - provided by the pioneering ideas from our employees.

Vision
To become the best distribution center for the region - Via EXPANDA.

Goals
• Promoting responsible growing practices that help create a more stable climate.
• Giving back to the communities where we do business.
• Serving the highest-quality ethical trade.

Development


Customer Relationship

The customer relationships are of outmost importance to our company. We offer our clients added value, by providing more benefits than just lower prices. We have managed to level up our communication with customers by learning the concept of motivation, and providing effective and efficient direct distribution system. More importantly, we have achieved this through mutual cooperation with customers by offering them a number of advices on how to maximize their profits.

Efficiency in Distribution

EXPANDA has reengineered its operations and invested in an enhanced IT infrastructure, which enables providing customized, personalized, information-rich products and services. The use of Psion and recent GPS control as well as the immediate invoice release, leads both the company and the buyer to a higher productivity standard, as well as improved time and cost efficiency levels.

Employees and Training

EXPANDA provides great care for its employees by following and implementing training programs and models of team work. We respond to customers' needs for quality, variety, customization, convenience and timeliness. To achieve quality customer services and customer satisfaction, that will differentiate our company from the competitors, we continuously organize education seminars and development programs related to distribution logistics, merchandizing, accounting and finance as well as team building seminars. We encourage the system of employee promotion as well. Therefore, the employees who, will bring about greater results with their quality and responsibility, will be honored with a guaranteed promotion. We wish to stimulate them to improve professionally and personally. The technical expertise or our employees is positively regarded and praised by our customers.

Phillip Morris

Philip Morris Skopje d.o.o.e.l.
Belasica 2
1000 Skopje, Republic of Macedonia
Phone: + 389 2 310 3100
www.philipmorrisinternational.com

Vip Operator

Vip Operator DOOEL Skopje
Vasil Adzilarski bb, 8th Floor
1000 Skopje, Republic of Macedonia
Phone: +389 77 1234
Fax: +389 77 1235
http://www.vip.mk
Social Responsibility
Expanda’s mission is defined through the responsibilities it has to its shareholders and its employees, the duty to maximize profit and avoid harm, but also through the care for the society welfare, and the commitment to environmental sustainability. We are actively involved in humanitarian care and welfare care for the society, and we have the goal to improve the quality of life in the communities, customs and tradition, sport and health.

Sports:
Sports are an important part of just about every society; sports bring people together. Sports are significant influential parameter in people's lives and health and it shapes the country’s culture. We aim to participate in sports sponsorships with the goal to raise the awareness of the general business society about their commitment to contribute. Professional athles play a huge part in the economy of the society, acting as pioneers of the wellbeing that affects our state of mind as well.


Tradition:
Tradition defined in the long-standing beliefs, practices and customs that have been handed down from one generation to the next, is possibly one of the most important aspects of every culture. In Macedonia, the day before Christmas – Badnik - is celebrated traditionally, with a custom ceremony. For 18 years now, Expanda has been supporting the traditional ceremony of this day, and plans to continue its activities in the future.


Folklore Dance:
Macedonian folklore dance is an inevitable part of the long-standing Macedonian tradition. As being highly distinctive, specific and unique in its core values, it has been an inspiration for a number of writers and artists. Among these writers is Blaze Konevski and its work - Teskoto (name of a folklore dance) - which today is protected by UNESKO. With the aim to preserve the tradition of the folklore dance, Expanda is sponsoring the folklore club - Mirce Acev - on the annual folklore festival held in Prilep, Macedonia.


Since the beginning in 1992 Expanda has been actively participating in the following humanitarian activities:

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EXPANDA D.O.O.E.L.
Belasica 2
1000 Skopje, Republic of Macedonia
Phone: +389 2 32 96 778
Fax: +389 2 32 96 802